TERMS AND CONDITIONS

Here at Blue Reef, we strive in giving you the best possible service, and it seriously matters to us that you are 100% satisfied with both our products and our service. If you have any comments or suggestions about your experience with us, please email us at hello@bluereefboardlife.com

 

Our Contact Details:

 

Blue Reef Boardlife

Units 4/5 Mushroom Sheds

Loddington Farm

Linton

Kent

ME17 4AG

 

Phone: 01622 230352

Email: hello@bluereefboardlife.com

 

It is essential that you read through our full terms and conditions carefully, as this includes important information about your purchase with us. Our policy complies with the Consumer Contracts Regulation 2013. By purchasing online or offline from www.bluereefboardlife.com (Blue Reef (UK) Limited) you are entering into and agreeing to the following contractual agreement, also known as our Terms and Conditions. Note that these terms and conditions may also hereby be referred to as ‘this contract’, ‘document’, ‘agreement’, ‘conditions of use’ or ‘terms’ below.

Order Cancellation

Customers have the right to cancel their order after placing it. Customers must email us to cancel an order and a full refund will be actioned within 14 working days (this only applies if the order has not been shipped), all funds will be refunded to the card/payment source provided at time of purchase. We also reserve the right to refuse an order to anyone for any reason at any time.

Returns Policy

For all returns you will first need to contact us. You have 14 days to cancel your order under our 14-day return period, which starts on the day you received the item. All items must be returned unused and in the original packaging they were in when received by you. If the good(s) have been used or damaged then we are unable to accept any return.

You’ll need to give full details when returning your good(s) including your full name, address and reason for return. This information must be included within your return consignment. Any item you have accepted becomes your responsibility and remains so until it reaches us in our warehouse. Therefore, please ensure that you send your item back to us using a delivery service that insures you for the value of the goods. As soon as the item is back with us and has undergone routine checks, we’ll be able to take your case further and either exchange, repair or refund your item as agreed. Please note, it can take up to 14 days for a return to be processed once we have received your consignment.

Refunds

Once an order has been cancelled or returned for a refund the process can take up to 14 working days. Please note we only accept returns from the person who brought the product(s). Please note if the item has been used or is damaged then we will not issue a refund.

Faulty Items

In the unlikely event that a product(s) is faulty when delivered you will need to inform us by email within 24 hours of receiving the item. If an item is reported as faulty after the initial 24-hour period and within the 14 days cooling off period and there is no damage to the product(s), then a repair or replacement will be arranged. Please note a repair or replacement may take up to 30 days from the date the goods were received back to our warehouse.
 

Damage Caused by Transit

Under the Consumer Rights Act if the goods purchased are found to be damaged upon arrival, and is proven not to be the fault of the customer, we will provide either a replacement or refund. This is providing we have first examined the item to check for any faults or damages. If you choose to cancel your order at this point, you will receive a full refund. Please note it can take up to 28 days for a return to be processed once we have received your consignment.

Wrong or Damaged Item Received

Please accept our apologies if you have received a wrong, damaged or faulty item. We understand how frustrating this can be and want to resolve this as quickly as possible for you. If you’ve received the wrong item you must return the item in the same condition you received it in within 14 days to qualify for a refund or a replacement. If the item is slightly different to the description provided on our website, please refer to the ‘Products and Descriptions’ section of the conditions. For damaged or faulty items please contact us via email within 24 hours of receiving the item. You will need to explain where the fault or damage is located and we will then explain what to do next in regards to returning the item. Please contact us first before returning any items, as any items returned without notification will be rejected.

Items Not Received

Please accept our apologies if you have not received your item. This happens very rarely but when it does we appreciate how frustrating it can be and will do our best to resolve this as quickly as possible. Before contacting us please leave a reasonable amount of time to allow your delivery to arrive, our estimated delivery times are shown on our couriers tracking page, this information can be obtained by emailing us. Delivery may be delayed by the courier due to busy periods such as Christmas or Easter, or adverse weather conditions. To receive a refund or a replacement product you must allow 30 days from the order date for the delivery to complete before it can be deemed to be lost, however any claims after 45 days from the order date will be rejected.

Care of Product (for our longboards)

As our boards are made using wood they must be cared for adequately. Being a natural material, it must not be stored or exposed to extreme temperatures or moisture. We recommend storing your board at an ambient room temperature to ensure longevity of the wood and other components. If for any reason your board does get wet it is essential that it is thoroughly dried as soon as possible and spinning the wheels will help to release trapped water.  Our boards are specifically designed for cruising and in no circumstances should they be used as downhill racing or stunt boards. Please note if the item has been damaged or reported as faulty due to lack of care then we will not issue a refund.

Promotional Offers

From time to time we may run promotional or special offers. These terms apply to any offers available on www.bluereefboardlife.com or its related social sites such as Facebook or Twitter. We reserve the right to end or change offers at any time without any notice. These offers are also available on a first come, first serve basis and cannot be reserved. Anything offered “free” is subject to stock availability at the time of purchase and you are not guaranteed to receive “free” add-ons. Please check stock availability in advance before submitting your purchase.

Safety Notice

Using any of our products, like all sports, recreational or transportation equipment carries an inherent risk of injury, damage to property or even death. You should always wear a helmet, pads and any other protective equipment to limit your risk. You should use the product within your abilities. You should familiarise yourself to stop, mount, ride and dis-mount and don’t board in traffic or other dangerous locations that may increase your risk of injury or causing damage.


Failure to use your board safely may increase risk of injury, damage to property or even death, in which case www.bluereefboardlife.com (Blue Reef (UK) Limited) will not be liable to cover any associated costs or damages arising from the negligence. Please also note that www.bluereefboardlife.com (Blue Reef (UK) Limited) will not be liable for any damages whether related to financial loss, property, injury or loss of life that arises from the failure to comply with the terms and regulations set out by third party organisations. 

Limitation of Liability

In no event shall www.bluereefboardlife.com (Blue Reef (UK) Limited) be liable for any direct, indirect, punitive, incidental, special consequential damages, to property, injury or loss of life, whatsoever arising out of or connected with the misuse of its products.

Use of www. bluereefboardlife.com Website

All products are sold subject to the terms and conditions listed here. Please read them carefully before using the website. By using the www.bluereefboardlife.com site you are agreeing to be bound by these terms and conditions.

Electronic Communications

By visiting www.bluereefboardlife.com or sending e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and any other communications that we provide to you electronically satisfy any legal requirement that such communications in writing would undergo too. Applicable laws require that some of the information or communications we send to you should be in writing. By accessing our website, you accept that communication with us will be primarily electronic through e-mail or notices posted on our website. For contractual purposes, by accessing this website you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the product(s) that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the product(s) or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information on our website, product(s) or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied on our website, product(s) or on any related website, should be taken to indicate that all information on our website, product(s) or on any related website has been modified or updated.

Copyright, License and Site Access

All content included on this site, such as text, graphics, logos and software, is the property of www.bluereefboardlife.com (Blue Reef (UK) Limited) or its content suppliers and protected by international copyright laws. The compilation of all content on this site is the exclusive property of www.bluereefboardlife.com (Blue Reef (UK) Limited) and protected by international copyright laws. All software used on this site is the property of www.bluereefboardlife.com (Blue Reef (UK) Limited) or its software suppliers and protected by International copyright laws.
www.bluereefboardlife.com (Blue Reef (UK) Limited) grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of www.bluereefboardlife.com (Blue Reef (UK) Limited).
This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, bots, or similar data gathering and extraction tools.
This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of www.bluereefboardlife.com (Blue Reef (UK) Limited).
You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of www.bluereefboardlife.com (Blue Reef (UK) Limited) and our affiliates without express written consent. You may not use any meta tags or any other “hidden text” utilising www.bluereefboardlife.com (Blue Reef (UK) Limited) name or trademarks without the express written consent of www.bluereefboardlife.com (Blue Reef (UK) Limited). Any unauthorized use terminates the permission or license granted by www.bluereefboardlife.com (Blue Reef (UK) Limited). You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of www.bluereefboardlife.com so long as the link does not portray www.bluereefboardlife.com its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive manner. You may not use any www.bluereefboardlife.com (Blue Reef (UK) Limited) logo or other proprietary graphic or trademark as part of the link without express written permission.

Warranty and Limitation of Our Liability

If we fail to comply with these terms and conditions, we shall only be liable for the purchase price of the goods and any proven losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure.


We will not be liable for losses that result from our failure to comply with these terms and conditions that fall into the following categories:

·         Loss of income or revenue;

·         Loss of business;

·         Loss of profits;

·         Loss of anticipated savings;

·         Loss of data; or

·         Waste of management or office time.

Nothing in these terms and conditions are intended to exclude or limits our liability for:

·         Death or personal injury caused by our negligence;

·         Fraud or fraudulent misrepresentation;

·         Any breach of the obligations implied by section 12 of the Sale of Goods Act 1979;

·         Defective products under the Consumer Protection Act 1987;

·         Any breaches of the obligations implied by the Consumer Rights Act Chapter 12

·         Any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

Whilst we adopt industry standard protections against computer viruses we are not able to warrant that this website is free from computer viruses or any other malicious or impairing computer program. Nothing in these terms and conditions are intended to affect your statutory rights.

Events Outside Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. www.bluereefboardlife.com (Blue Reef (UK) Limited) and its affiliates reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Intellectual Property Rights

www.bluereefboardlife.com (Blue Reef (UK) Limited) and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, email us with your complaint. Unless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to www.bluereefboardlife.com (Blue Reef (UK) Limited), or are used with permission from the owner. The contents of this website may not be copied, reproduced, modified, downloaded or used in any form without our prior written permission.

Products and Descriptions

www.bluereefboardlife.com (Blue Reef (UK) Limited) attempt to be as accurate as possible. However, www.bluereefboardlife.com (Blue Reef (UK) Limited) does not warrant that product descriptions or other content of this site is always accurate, complete, reliable, current, or error-free. We have made every effort to display as accurately as possible the colours and images of our products that appear in our online shop. We cannot guarantee that your computer monitor's display of any colour will be accurate.

There may be slight deviations on the actual goods from the product images shown on our website; providing these deviations do not affect performance or quality of the product in any major way, we do not have to provide any refund or replacements. We are not liable for any incurred cost or expenses due to any inaccuracy or error(s) in the description of any goods.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this website is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors on the website will be corrected.

Modifications to the Products, Services and Prices

Prices for our products and services are subject to change without notice. We reserve the right at any time to modify or discontinue the products or services (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the products or services.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this website is not accurate, complete or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this website is at your own risk.

 

This website may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.

Varying These Terms and Conditions

We reserve the right to revise and amend these terms and conditions from time to time. You will be subject to the terms and conditions that are in force at the time that you order goods from us unless:-
Any change to these terms and conditions is required to be made by law or governmental authority, in which case the changes may apply to orders previously placed by you; or
We notify you of any changes to these terms and conditions before we accept your order, in which case we have the right to assume that you have accepted the change to the terms and conditions unless you notify us to the contrary within seven working days of the date specified on the receipt of the good(s) ordered.

Applicable Law (Jurisdiction)

By visiting www.bluereefboardlife.com, you agree that the laws of the United Kingdom without regard to principles of conflict of laws, and will govern these Conditions of Use and any dispute of any sort that might arise between you and www.bluereefboardlife.com (Blue Reef (UK) Limited) or its affiliates.


The Courts of England and Wales shall have exclusive jurisdiction over all claims or disputes arising in relation to, out of or in connection with this website including orders for goods. By accessing this website, you agree to submit to English law.

Disputes and Complaints

Any dispute relating in any way to your visit to www.bluereefboardlife.com or to products you purchase through www.bluereefboardlife.com shall be submitted to confidential arbitration except that, to the extent you have in any manner violated or threatened to violate www.bluereefboardlife.com (Blue Reef (UK) Limited) intellectual property rights, www.bluereefboardlife.com (Blue Reef (UK) Limited) may seek injunctive or other appropriate relief in any UK court.

No arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.
We take all feedback very seriously and aim to deal with complaints as quickly and effectively as possible.


For complaints relating to orders placed through our website please email  to assist us in dealing with your complaint, please detail all aspects of the complaint and your contact details.
www.bluereefboardlife.com (Blue Reef (UK) Limited) retain the right to moderate or remove, or request the moderation or removal of any reviews, posted on www.bluereefboardlife.com (Blue Reef (UK) Limited) owned or affiliated platforms, or any other third party platforms at our sole discretion.

Website Policies, Modification and Severability

Please review our other policies, posted on this website. These policies also govern your visit to www.bluereefboardlife.com. We reserve the right to make changes to our website, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition. www.bluereefboardlife.com (Blue Reef (UK) Limited) provide their services to you subject to the following conditions.


If you visit or shop at www.bluereefboardlife.com, either online or offline, you accept these conditions. Please read them carefully. In addition, when you use any current or future www.bluereefboardlife.com (Blue Reef (UK) Limited) service or visit or purchase from any business affiliated with www.bluereefboardlife.com, whether or not included at www.bluereefboardlife.com, you also will be subject to the guidelines and conditions applicable to such service or business.
 

(v.1.0 January 2021) Blue Reef (UK) Limited - Company number: 07700888

Registered Address: Units 4/5 Mushroom Sheds, Loddington Farm Linton, Kent ME17 4AG